You can use our services in many ways—to view and share information, communicate with others, or create new content. When you share information with us, for example, by creating an Atomi Account, we can improve those services by showing you relevant content, helping you keep track of where you’re up to, or making working with your school easier. As you use our services, we want you to be clear on how we’re using information and how you can protect your privacy.
We’ve tried to keep it as simple as possible, but if you’re unfamiliar with technical terms like cookies, IP addresses and browsers, we’ve explained some key terms at the bottom of this document. Whether you are new to Atomi or a long-time user, your privacy matters to us. We want you to be comfortable with our practices, so if you have any questions, contact us.
Information we collect
We collect information to provide you with the best user experience. This information helps us show you content relevant to what you’re studying, tailor content to your level of understanding and to better understand how we can improve Atomi services in the future. We collect information in the following ways:
- Information you give us. Many aspects of the site can be viewed without providing personal information; however, for access to some features, you are required to submit personally identifiable information. For example, when you sign up for an Atomi account, we may ask you for information including, but not limited to, your name, email, the school you are associated with and a password.
- Information we get from the use of our systems. As you use Atomi services, our systems automatically collect some information. This includes information such as:
(a) The device you use to access our services, including but not limited to browser type, version, language, IP address and operating system. This helps us diagnose faults specific to your setup and understand which hardware and software platforms we should prioritise for future development.
(b) Log events, which record the actions you take on our site, including the pages you view, the buttons you click and the errors you encounter. This helps us understand how product features we build are used, to track and fix errors and improve the user experience.
(c) How you arrived on our site, including referring website address.
Information we collect when you are signed in to Atomi may be associated with your Atomi Account. When information is associated with your Atomi Account, we treat it as personal information. For more information about how to access, manage or delete information associated with your Atomi Account, visit the 'Accessing and updating your personal information' section of this policy.
How we use the information we collect
We use the information we collect from our services to maintain, protect and improve them, develop new ones, and protect Atomi and its users. We also use this information to offer you tailored content – like displaying only content for the subjects you study and offering targeted support in specific topic areas you may be struggling with.
We will not collect, use or share student behavioural information for any purposes beyond educational or school purposes or as authorised by you, your school administrator or your legal guardian.
When you contact us, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
Atomi processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Information we share
We don't share personal information with companies, organisations and individuals outside of Atomi unless one of the following circumstances applies:
- With your consent. We will share personal information with companies, organisations or individuals outside of Atomi when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
- With school administrators. If your Atomi Account is managed for you by a school administrator (for example, for school account users), then your school administrator will have access to your Atomi Account information (including your email and other data). Your school administrator may be able to:
(a) view statistics regarding your account, like usage statistics.
(b) change your account password.
(c) suspend or terminate your account access.
(d) access or retain information stored as part of your account.
(e) receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
(f) restrict your ability to delete or edit information or privacy settings.
- For legal reasons. We will share personal information with companies, organisations or individuals outside of Atomi if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
(a) meet any applicable law, regulation, legal process or enforceable governmental request.
(b) enforce applicable Terms of Service, including investigation of potential violations.
(c) detect, prevent, or otherwise address fraud, security or technical issues.
(d) protect against harm to the rights, property or safety of Atomi, our users or the public as required or permitted by law.
From time to time, we may share non-personally identifiable information publicly. For example, we may share non-personally identifiable information to show trends about the general use of our services.
Information about cookies and other technology
We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them). We use the following types of cookies for the purposes explained below:
- Essential operational. These cookies are necessary to allow us to operate Atomi as you have requested. For example, they let us recognise your user type and then provide you with services accordingly.
- Performance and analytics. We use these cookies to analyse how Atomi is accessed, is used, or is performing. We use this information to maintain, operate, and continually improve Atomi. We may also obtain information from our email newsletters, including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our newsletters' effectiveness and helps us ensure that we're delivering information that you find interesting.
- Functional. These cookies let us operate certain Atomi functions in line with your choices. These cookies mean that when you continue to use or come back to Atomi, we can provide you with our services as you have asked for them to be provided, such as knowing your username, remembering how you have customised our services, and reminding you of content you have recently viewed.
We work hard to protect Atomi and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold. In particular:
- We encrypt our services using SSL.
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
- We restrict access to personal information to Atomi employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations and may be disciplined, terminated or prosecuted if they fail to meet these obligations.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. We do not retain student personal information for longer than necessary to provide Atomi services or for school purposes.
When updating your personal information, we may ask you to verify your identity before we can act on your request. We may reject unreasonably repetitive requests, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, it may take some time to delete residual copies from our active servers and backup systems.
Requests to access, update or delete your personal information can be made to firstname.lastname@example.org or via the details set out in this policy's 'Contacting us' section.
Atomi is bound by the Australian Privacy Act 1988 (Cth), which sets out several principles concerning the privacy of individuals, in addition to other self-regulatory frameworks such as the Student Privacy Pledge.
"Admin Account(s)" means the administrative account(s) provided to Customer by Atomi for the purpose of administering the Services. The use of the Admin Account(s) requires a password, which Atomi will provide to Customer.
"Admin Console" means the online tool provided by Atomi to Customer for use in reporting and certain other administration functions.
"Administrators" means the Customer-designated technical personnel who administer the Services to End Users on Customer's behalf.
"Atomi Account" means any account(s).
"Affiliate" means any entity that directly or indirectly controls is controlled by, or is under common control with a party.
"Confidential Information" means information disclosed by a party to the other party under this Agreement that is marked as confidential or would normally be considered confidential under the circumstances. Customer Data is considered Customer's Confidential Information.
"Cookies" A cookie is a small text file that is placed on your computer, mobile phone, or other device when you visit a website. The cookie will help website providers to recognise your device the next time you visit their website. There are other similar technologies such as pixel tags (transparent graphic images placed on a web page or in an email, which indicate that a page or email has been viewed), web bugs (similar to pixel tags), and web storage, which are used in desktop software or mobile devices.
"Customer Data" means data, including email, provided, generated, transmitted or displayed via the Services by Customer or End Users.
"Educational/School purposes" are services or functions that customarily take place at the direction of the educational institution/agency or their teacher/employee, for which the institutions or agency would otherwise use its own employees, and that aid in the administration or improvement of educational and school activities (e.g. instruction, administration, and development and improvement of products/services intended for educational/school use).
"End Users" means the individual Customer permitted to use the Services.
"End User Account" means an Atomi-hosted account established by Customer through the Services for an End User.
"Notification Email Address" means the email address designated by Customer to receive email notifications from Atomi. Customer may change this email address through the Admin Area.
"School Administrators" means the Customer-designated personnel who administer the Services to End Users on Customer's behalf.
"Staff" means an individual (including any faculty) who is or has been employed by Customer. Any Student or Alumni who are also Staff are deemed Staff under this Agreement (and excluded from the Student or Alumni definition) if they have been employed by Customer within the last twelve months.
"Student" means an individual who has been registered for classes offered by Customer.
"Student personal information" is personally identifiable information as well as other information when it is both collected and maintained on an individual level and is linked to personally identifiable information.
"Third Party Request" means a request from a third party for records relating to an End User's use of the Services. Third Party Requests can be a lawful search warrant, court order, subpoena, other valid legal order, or written consent from the End User permitting the disclosure.
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