Privacy policy

When you use Atomi services, you trust us with your information. This Privacy Policy will help you understand what data we collect, why, and what we do with it. We’ve tried to keep it as simple as possible, but if you’re unfamiliar with technical terms like cookies, IP addresses and browsers, we’ve explained some key terms at the bottom of this document. Whether you are new to Atomi or a long-time user, your privacy matters to us. We want you to be comfortable with our practices, so if you have any questions, contact us.

Information we collect

We collect information to provide you with the best user experience. This information helps us show you content relevant to what you’re studying, tailor content to your level of understanding and to better understand how we can improve Atomi services in the future. We collect information in the following ways:

1. Personal Information you give us. Many aspects of the site can be viewed without providing personal information; however, for access to some features, you are required to submit Personally Identifiable Information. For example, when you sign up for an Atomi Account, we may ask you for information, including, but not limited to, your name, email, the school you are associated with and a password.
2. Information you enter or submit while using Atomi. This includes things like your responses to questions, the tasks you create, and other data you enter during your regular use of Atomi.
3. Information we get from the use of our systems. As you use Atomi, our systems automatically collect some information. This includes information such as:
   (a) The device you use to access our services, including but not limited to browser type, version, language, IP address and operating system. This helps us diagnose faults specific to your setup and understand which hardware and software platforms we should prioritise for future development.
   (b) Log events, which record the actions you take on our site, including the pages you view, the buttons you click and the errors you encounter. This helps us understand how product features we build are used, to track and fix errors and improve the user experience.
   (c) How you arrived on our site, including the referring website address.

For more information about how to access, manage or delete information we collect, visit the 'Accessing and updating your personal information' section of this policy.

How we use the information we collect

We use the information we collect to provide services to you, as well as to maintain, protect and improve them, develop new ones, and protect Atomi and its users. We may use de-identified and aggregated data to improve, develop, and optimise our services.

We also use the information we collect to offer you a tailored experience – like recommending lessons we think you should revise or offering targeted support in specific topic areas you may be struggling with.

To provide some aspects of our services, we may process information we collect using Artificial Intelligence. Where we do so, we make sure that our use complies with this Privacy Policy and our AI Policy.

We may use the information you provide to contact you. This may be to notify you of activity on your account, to enable you to perform actions (for example, emailing you a link to reset your password), to inform you about our services, or to let you know about upcoming changes, improvements or relevant offerings.

We'll ask for your consent before using information for a purpose other than those permitted in this Privacy Policy, for Educational or Schooling Purposes or as otherwise authorised by you, your school administrator or your legal guardian.

Atomi processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country in which you reside.

Information we share

We don't share personal information with companies, organisations and individuals outside of Atomi unless one of the following circumstances applies:

1. With your consent. We will share personal information with companies, organisations or individuals outside of Atomi when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.‍
2. With school administrators. If your Atomi Account is managed for you by a school administrator (for example, for school account users), then your school administrators will have access to your Atomi Account information (including your email and other data). Your school administrator may be able to:
   (a) view statistics regarding your account, like usage statistics.
   (b) change your account password.
   (c) suspend or terminate your account access.
   (d) access or retain information stored as part of your account.
   (e) receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
   (f) restrict your ability to delete or edit information or privacy settings.
   Please refer to your school administrator’s privacy policy for more information.‍
3. For external processing. We provide personal information to our Affiliates or other trusted businesses or persons to process it for us based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. We only contract with third parties that adhere to the same principles that we adhere to, including our security and data retention principles.‍ You can review a list of the third parties we use on our 3rd Party Subprocessor page, which is updated from time to time.
4. For legal reasons. We will share personal information with companies, organisations or individuals outside of Atomi if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
   (a) meet any applicable law, regulation, legal process or enforceable governmental request.
   (b) enforce applicable Terms of Service, including investigation of potential violations.
   (c) detect, prevent, or otherwise address fraud, security or technical issues.
   (d) protect against harm to the rights, property or safety of Atomi, our users or the public as required or permitted by law.

From time to time, we may share non-personally identifiable information publicly, including aggregate usage data. For example, to show trends about the general use of our services.

Information about cookies and other technology

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them). We use the following types of cookies for the purposes explained below:

1. Essential operational. These cookies are necessary to allow us to operate Atomi as you have requested. For example, they let us recognise your user type and then provide you with services accordingly.
2. Performance and analytics. We use these cookies to analyse how Atomi is accessed, is used, or is performing. We use this information to maintain, operate, and continually improve Atomi. We may also obtain information from our email newsletters, including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our newsletters' effectiveness and helps us ensure that we're delivering information that you find interesting.
3. Functional. These cookies let us operate certain Atomi functions in line with your choices. These cookies mean that when you continue to use or come back to Atomi, we can provide you with our services as you have asked for them to be provided, such as knowing your username, remembering how you have customised our services, and reminding you of content you have recently viewed.
4. Third-party. We may allow our business partners to use cookies on or outside the Atomi Service for the same purposes identified above, including collecting information about your online activities over time and across different websites. We may also use service providers acting on our behalf to use cookies for the purposes outlined above.

Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. Please note that if you choose to block cookies, doing so may impair the working of Atomi or prevent certain elements of it from functioning.

By agreeing to this Privacy Policy, you agree to the use of cookies and other technologies as described above.

Information security

We work hard to protect Atomi and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold. In particular:

• We encrypt our services using SSL.
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
• We restrict access to personal information to Atomi employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations and may be disciplined, terminated or prosecuted if they fail to meet these obligations.

Retention period

We will retain Personal Information associated with your account throughout the period you maintain an account with us, as long as there is a legitimate use under this policy, and for up to 90 days after that.

We reserve the right not to retain user data under the terms outlined in our Terms and Conditions. This enables us, amongst other things, to delete data that may be harmful or malicious.

If we intend to delete data associated with your account under this policy, we will notify you at least 30 days in advance. You will have the opportunity to access the information before it is deleted, as outlined below.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after we delete information from our services, either by reaching the end of the retention period or at your request, it may take some time to delete residual copies from our active servers and backup systems.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your Personal Information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.

When updating your Personal Information, we may ask you to verify your identity before we can act on your request. We may reject unreasonably repetitive requests, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort.

Requests to access, update or delete your Personal Information can be made to support@getatomi.com or via the details set out in this policy's 'Contacting us' section.

Applicable regulations

Atomi is bound by the Australian Privacy Act 1988 (Cth), which outlines several principles regarding the privacy of individuals.

Changes

We may change our Privacy Policy from time to time. However, we won’t reduce your rights under this Privacy Policy without your consent. We'll post any updates to our privacy policy on this page, and if the changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

If Atomi is involved in a merger, acquisition, corporate restructure, or sale of assets, your Personal Information may be transferred to the acquiring or resulting entity. If this happens, we'll take reasonable steps to ensure that any such entity is bound by confidentiality obligations and protections consistent with this Privacy Policy.

Key terms

"Atomi Account" means an account created on Atomi through which users gain access to Atomi’s Service(s).

"Affiliate" means any entity that directly or indirectly controls is controlled by, or is under common control with a party.

"Agreement" means, as applicable, either this Privacy Policy or the combination of a Sales Agreement, Terms and Conditions or Subscription Agreement.

"Cookies" A cookie is a small text file that is placed on your computer, mobile phone, or other device when you visit a website. The cookie will help website providers to recognise your device the next time you visit their website. There are other similar technologies such as pixel tags (transparent graphic images placed on a web page or in an email, which indicate that a page or email has been viewed), web bugs (similar to pixel tags), and web storage, which are used in desktop software or mobile devices.

"Educational or Schooling Purposes" are services or functions that customarily take place at the direction of the educational institution/agency or their teacher/employee, for which the institutions or agency would otherwise use its own employees, and that aid in the administration or improvement of educational and school activities (e.g. instruction, administration, and development and improvement of products/services intended for educational/school use).

"Personal Information" is information collected under this privacy policy that, on its own, or when considered together, could be used to identify a unique individual.

"Staff" means an individual (including any faculty) who is or has been employed by Customer. Any Student or Alumni who are also Staff are deemed Staff under this Agreement (and excluded from the Student or Alumni definition) if they have been employed by Customer within the last twelve months.

"Student" means an individual who has been registered for classes offered by Customer.

"Third Party Request" means a request from a third party for records relating to an End User's use of the Services. Third Party Requests can be a lawful search warrant, court order, subpoena, other valid legal order, or written consent from the End User permitting the disclosure.

Contacting us

If you have a concern about your privacy, questions about our Privacy Policy, or wish to make a complaint about a breach of your privacy, please get in touch with us via our contact page.

To assist us in investigating a complaint, please make sure to provide us with the following information:

• A description of your privacy concern or complaint.
• Any relevant correspondence or documentation.
• Your contact details.

We will acknowledge receipt of a complaint within a week and will investigate the issue and provide you with a response within a reasonable timeframe.

Alternatively, you can also get in touch with us using the methods listed below.

By post:‍

Attn: Privacy Policy
Atomi
C2.15, 22-36 Mountain Street
Ultimo, NSW, 2007
Australia

By e-mail:
support@getatomi.com